Exchange & Refund Policy

A request for refund or exchange will be only be processed with the following conditions:

1. Request for refund or exchange must be sent to sales@sg.sika.com with the Proof of purchase (invoice & delivery order) attached

2. Returned product must be its original packaging for us to process the request

3. Delivered product is proven to be defective or damaged

4. Product delivered is incorrect 

5. Request must be made within seven (7) days from the delivery date

6. There will have a 5% admin charges (of total price) when refund is accepted