Frequently Asked Questions

1  Can I cancel order & request to revert payment after I’ve made a purchase?

After your credit card payment has been authorized and approved, you’ll not be able to cancel the order and revert the payment. 

2  Will I receive any order confirmation after purchasing?

An order confirmation with order summary will be sent to you via email right after you’ve made a payment. You can also check your order status in the Track Order page.

3  Why am I not able to make a payment with my PayPal account?

We encourage you to use a Singapore PayPal account when making a purchase using PayPal on our website. While most international PayPal accounts are accepted by PayPal Singapore, you might encounter issues from some restricted country accounts.

4  How can I contact PayPal Customer Support?

You can find most of the answers to your PayPal questions by using PayPal’s Help Center or PayPal customer support.

5  Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment.

We do not retain your credit card information after your order is completed; it is submitted directly to our bank.

6  Do you accept bank transfer or Cash on delivery?

We do not accept other payment methods except Visa, MasterCard, AMEX, Diners Card & PayPal.